Misconceptions of Our Roles
Welcome back to another episode of Pochi Bubble Tea’s Spill the Tea!
On today’s episode, our hosts Ralph, Malyn, Arthur, and Sai sit down to discuss a few common misconceptions of their roles in the company. It’s always important to never judge a book by its cover, and our hosts know that they definitely get their fair share of misjudgement when it comes to what their roles involve around the stores. From management, marketing, IT, ownership, and of course, working in-store, tune in for an exclusive glimpse into what it's REALLY like to be a part of the Pochi Bubble Tea team!
“Bobaristas have it so easy!”
When you walk through the doors of any Pochi location, it can seem like a very laid back place to work! From the friendly cashiers, to Bobaristas smiling while making drinks, to workers singing along to their favorite songs, it can be easy to make the misconception that working at Pochi is a piece of cake. But we’ll let you in on a little secret – things aren’t always as easy as they may seem! In reality, the work our Bobaristas do is no joke! Of course the team is able to have fun with each other, but hustling and keeping each other accountable is always a priority. Although they experience some busy hours and serve hundreds of customers a day, the best part about the team is that they always know how to lift each other up when things get stressful!
“Don’t managers just tell people what to do?”
It’s a common misconception that a manager’s only job is to “boss around” their team, but in reality, managers do much more than you’d expect! It can be easy to think that they only delegate tasks to their crew, but there are tons of behind the scenes tasks that even regular team members aren’t able to see! Rather than “bossing” around their team, our managers instead act as leaders to GUIDE their teams to success, and hold a large amount of accountability and responsibility for themselves when mistakes are made. It can also be easy to think that managers never make mistakes, but in reality, they’re human too! Everyone makes mistakes, and by owning up to theirs, our managers are able to build trust with their team and grow an even stronger relationship with them.
“Marketing is not even that serious of a job!”
If you aren’t familiar with the ins and outs of marketing, it can seem like an easy job from the outside! In fact, the role comes with an extreme attention to detail, even when it comes to a “simple” product. It may seem like an Instagram post or story would be an easy task, but the process from start to finish takes much longer that you’d expect! From editing, to future planning, to crafting the perfect picture and caption, a post that you could view in two seconds could take up to more than two hours to execute. Marketing also isn’t all about photos and advertisements, but also involves countless behind the scenes tasks to manage analytics, strategy, and branding.
“Technology comes ready to use!”
Setting up technology can’t be that hard…can it? According to host and IT specialist Arthur, his job can be a never ending set of responsibilities. From troubleshooting and testing, being on-call to repair any complications, to finding hands-on solutions at a moment's notice, working with technology involves a challenging process that can only be perfected by the most experienced IT professionals – we’re talking about you Arthur! Without Arthur’s expertise, our locations would not be able to function properly!
“When you own your own business, you can be your own boss!”
According to our hosts Ralph, Malyn, and Arthur, many people assume that by owning Pochi they are able to work independently and under their own jurisdiction. In reality, the higher you move up the ladder, the more people you serve, not the other way around. Our hosts share how important it is to acknowledge that their team members don’t work for them, but instead they work for their team, and do everything they can to support their growth. It can also be misconstrued that the owners are experts about everything that goes on in their business, and that they are knowledgeable about everything all at once. Instead, Ralph, Malyn, and Arthur emphasize that giving their team the space to succeed in their strengths allows them to take a step back and not micromanage, and is able to build an air of confidence and trust with their crew.